Closet FactoryComplaints and Reviews

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  • Customers like
    • Michele la flesch brought the price back to my budget maximum 1
    • Michele la flesch was able to make me a speedy appointment 1
    • Michele la flesch was communicative for the most part 1
  • Customers don't like
    • Jacob haralambous was a non-cooperative difficult person 1
    • Michele la flesch lied about jacob haral 1
    • Michele la flesch protected jacob haralambous 1
Do Not Waste Your Time With Closet Factory And You Will Find Out Why?
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It started off on a good note whereby I spoke with Michele La Flesch, the Executive Project Manager/Showroom Manager ( (Office Phone: 310-516-7500 x240 & Cellular Phone: 310-404-8225) at the Very Beginning who was Very Professional and able to make me an appointment which was great, but Honestly, it was NOT her who was the Main Problem! It was her Designer, Jacob "Jay" Haralambous, Design Consultant And... Read more

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Closet Factories reply is false. None of the so called operational warnings were stated to me at the purchase of the wall bed. The one year warrantee on the cabinet was stated and a life time warrantee was stated on the mechanical parts. The fact that they did replace the front panel is evidence of that. It was when they replaced the front panel that I was told the cause was the slope in the floor and if the front panel is lowered too far the... Read more

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I purchased a $5000 wall bed unit for $3100. The 1st year the bed face panel broke, it was replaced. Then it broke again. I just let it go. At a social gathering I spoke to a woman that works for Closet Factory and she said to have it fixed as it is a life time warranty. On Christmas Day while raising the bed into the upright position the spring mechanism broke. The Closet Factory told me when I purchases the bed it had a lifetime warranty on... Read more

Was this review helpful? 1 3

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