I purchased a $5000 wall bed unit for $3100.The 1st year the bed face panel broke, it was replaced.
Then it broke again. I just let it go. At a social gathering I spoke to a woman that works for Closet Factory and she said to have it fixed as it is a life time warranty. On Christmas Day while raising the bed into the upright position the spring mechanism broke.
The Closet Factory told me when I purchases the bed it had a lifetime warranty on the spring mechanism, but not the cabinet. Now they say it was only one year and is no longer covered.
Closet Factory is not truthful with their customers, will not honor warranties and their products are inferior.Be aware and do not purchase from them.
Monetary Loss: $3100.